ELLA BRITTEN-JONES

Partnerships & Business Development | Customer Insight | Commercial Analysis

Sydney, Australia · 0449 667 342 · ellabrittenjones@gmail.com

Builds commercial relationships by working out what the other side is trying to achieve before proposing anything. Nearly four years at MECCA built that habit across thousands of hours of one-to-one client consultations, including the store's highest recorded individual client sale. Founding VESSEL added the commercial side: costing the product, managing an overseas manufacturer directly, and deciding which channel partners to pursue first and which to rule out. AI speeds up the research and the business case; it doesn't make the call.

EXPERIENCE

Founder & Product Lead — VESSEL · Mar 2026 – Present

Premium travel skincare system — commercial model, supplier relationship, channel strategy and launch, built independently

  • Built VESSEL's commercial model myself: a $149 all-inclusive price and a modelled CAC ceiling. When my early landed-cost estimates failed to reconcile, rebuilt the model as a low/base/high range with every unconfirmed quote marked, rather than keep the flattering number.
  • Sequenced channel partners deliberately: boutique wholesale ahead of MECCA, whose buyers want 6–12 months of direct sell-through data and whose travel-size range VESSEL's refill model competes with. Identified luggage brands as the strongest partnership fit — shared customer, no channel conflict.
  • Sourced a manufacturer from a cold start: screened three against the same written requirements and chose the one who questioned dimensions and tolerances rather than just quoting. Manage that relationship directly, working from a 36-page specification I took from v1.0 to v7.0.
  • When the first sample came back partly outside spec, measured every deviation before writing to the manufacturer, documented it with photos, and changed how tolerances were communicated — separating function-critical dimensions from those where the factory could have room.
  • Ran a 10-competitor audit that set the $149 price point, and tested product and messaging assumptions through direct conversations and Instagram polling, rewriting copy when the same objection kept coming back.
  • Run research, competitive analysis, spec writing and content production through a working system across ChatGPT, Claude and Lovable, documented across 70+ revisions.

Store Host → All-Rounder — MECCA, Double Bay · Oct 2022 – Present

Consultative selling and long-term client relationships in premium beauty

  • Built a loyal repeat client base by working out what each client actually needed, often before she'd finished explaining it, and getting that right consistently rather than persuading harder.
  • Holds the store's highest recorded individual client sale (>$10,000), earned through consultative, needs-based selling.
  • Recognised internally by MECCA founder Jo Horgan for the same relationship-led approach; selected for founder-led entrepreneurial workshops and trusted to train new starters on product knowledge and consultation technique.

Marketing & Content Support — Peak Performance Careers · Feb 2025 – Feb 2026

Project-basis marketing support for a careers-coaching business, alongside full-time work at MECCA

  • Wrote and produced social, email and web copy inside an existing brand voice, and kept a recurring content calendar running around what was actually landing with the audience.
  • Monitored engagement and community response to keep the brand's presence active between campaigns.

ADDITIONAL PRODUCT SYSTEMS (PROTOTYPE-STAGE)

  • Relay and OFFLINE — working prototypes built in Lovable, applying the same behavioural-diagnosis approach to consumer AI and marketplace design. Exploratory projects, not active ventures.

LEADERSHIP & PUBLIC SPEAKING

  • Vice Head of Dalton, Year 12: led a 100-student mentorship program and spoke regularly at assemblies and to parent audiences.
  • Volunteer, Cancer Council: ongoing involvement including public speaking and mentoring.

EDUCATION

Bachelor of Laws and Commerce, University of Sydney — Dalyell Scholars Program invitee; deferred 2026.

Bachelor of Global Business Management, Regent's University London — average mark 90/100 (2019–2020).

SKILLS & TOOLS

Partnership & channel strategy · Unit economics & business cases · Supplier & stakeholder management · Consultative selling & relationship building · Market & competitive research · Campaign & content production · Qualitative customer insight · AI-native workflow design (ChatGPT, Claude, Lovable)